June 25, 2019 – Salesforce is today one of the most powerful platforms fueling successful business transformations and engaging customer experiences, and its customers see the front-office platform as critical technology that can significantly impact business. At the same time, Salesforce comes with a degree of breadth and complexity that make it difficult for enterprises to deploy on their own. Salesforce customers face the same struggles as those of many other large-scale enterprise applications: technology complexity — including a growing suite of products spanning CRM, commerce, platform, and integration; process and people change; and defining and achieving business goals

 In its Q2 2019 report, “Now Tech: Salesforce Implementation Services, Forrester sheds light on the broad Salesforce partner ecosystem in order to help organizations best determine which vendors to work with.

Brillio featured in the Technology Services Capability Segment

 Forrester’s report highlights Brillio as a midsize Salesforce implementation partner in the Technology Services firms category – the category with highest capabilities across functionality segments, with demonstrated high expertise in its implementation and support capabilities, Salesforce Service Cloud, Salesforce Platform, and Mulesoft. This category of vendors has been reported to be adept at complex rollouts, platform projects, integration work, and longer-term support.

 Commenting on Brillio’s strong position in the report, Brillio’s Head of Digital Front Office services Suraj Gupta said, “Brillio’s engagements with leading brands such as Move, Yokohama, Datastax have been a testament to our deep Salesforce expertise. We’re continuing to grow as a Salesforce multi-cloud authority and featuring in Forrester’s report is an endorsement of our customer-centric approach and capabilities in helping brands drive growth and build more meaningful customer relationships.”

 The report endorses Brillio in a segment of vendors that lead with an inside-out “systems drive processes” mentality and thrive on the edge of technology change.

 Learn more about Brillio’s capabilities in enabling front office transformation by blending process expertise, design thinking and contextual intelligence, combined with leveraging best-in-class platforms such as Salesforce and proven accelerators. Write to info@brillio.com for an in-depth insight into the report.