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Harnessing AI to build scalable and intelligent insurance solutions

A panel discussion hosted by Brillio

March 11, 2026 | 5PM
Venue: Andaz London Liverpool Street, By Hyatt

Overview

The insurance sector faces a fundamental challenge: the effective management of substantial volumes of data, the optimization of claims processing, and the advancement of underwriting accuracy, all while sustaining customer trust and operational agility. Conventional approaches are frequently impeded by fragmented data sources, manual procedures, and legacy systems, which collectively restrict innovation and responsiveness.

This exclusive evening brings together senior insurance technology and business leaders to explore how AI-first, low-code innovation is reshaping claims, underwriting, and core insurance operations. Hosted by Brillio, the session showcases how the Enterprise AI Accelerator platform (ADAM), combined with modern application development, enables insurers to move beyond experimentation to production-grade AI outcomes. Through executive perspectives, live use-case discussions, and peer dialogue, attendees will gain clarity on how to unlock trusted data, deploy agentic workflows, and accelerate modernization with confidence.

What You’ll Takeaway:

What differentiates UK insurers achieving enterprise AI impact from those stalled in pilots

How to engineer AI into legacy estates without wholesale platform replacement

Practical governance guardrails under Consumer Duty

Where ADAM is creating measurable results across claims, underwriting, and service

Organisational shifts required to operationalise AI at scale

How peers are structuring investment and risk-sharing models

Esteemed Panelists

Adam Kearns
Adam Kearns
CTO, Global IT Operations & Strategy at Crawford & Company
Betsy Droege
Betsy Droege
Head of Product Cluster Input Management at Munich Re Group
Eibhlin Swan
Eibhlin Swan
Director of Claims Strategy & Customer Experience at Allianz Insurance
Gaurav Shahi
Gaurav Shahi
Managing Director at Brillio.
Fernando Serrano
Fernando Serrano
Associate Partner at McKinsey & Company
Deepali Limaye Davalbhakta
Deepali Limaye Davalbhakta
Managing Director, UK Head at Brillio
Adam Kearns
Adam Kearns
CTO, Global IT Operations & Strategy at Crawford & Company
About Adam Kearns

Since joining Crawford & Company in 2005, Adam has held multiple technical and leadership roles culminating with his current role leading Global IT Operations & Strategy.

He has been responsible for driving considerable and transformative change in local and global IT, including championing standardisation of platforms and technologies and organisational structures.

Betsy Droege
Betsy Droege
Head of Product Cluster Input Management at Munich Re Group
About Betsy Droege

Betsy Droege, is Head of Product Cluster Input Management at Munich Re Group Technology - ITErgo, where she leads global teams driving digital modernisation initiatives. She champions GenAI innovation across Property & Casualty, Life, and Health insurance while advancing integrated technology transformation across the Munich Re Group.

Eibhlin Swan
Eibhlin Swan
Director of Claims Strategy & Customer Experience at Allianz Insurance
About Eibhlin Swan

Eibhlin has 13+ years’ experience working with Allianz Insurance across a number of customer facing and operational roles in Trading, Underwriting and Claims. Her current role is focused on transforming Claims through automation, digitalisation and strategic workforce planning ensuring we can continue to offer the customer choice and a high level of service internally and with our strategic supplies.

Gaurav Shahi
Gaurav Shahi
Managing Director at Brillio.
About Gaurav Shahi

Gaurav Shahi is a Governance, Risk, and Compliance professional with extensive experience in corporate secretarial practices, regulatory compliance, and policy governance. He brings strong expertise in compliance frameworks, legal oversight, and corporate advisory functions across financial services organizations.

Fernando Serrano
Fernando Serrano
Associate Partner at McKinsey & Company
About Fernando Serrano

Fernando is an Associate Partner based in London

Since joining McKinsey in 2015, Fernando has served financial services firms in the UK, U.S., Latin America and Asia

He serves leading financial institutions and insurers on integrations, large-scale transformations and ambitious data and analytics programmes

Deepali Limaye Davalbhakta
Deepali Limaye Davalbhakta
Managing Director, UK Head at Brillio
About Deepali Limaye Davalbhakta

Deepali Limaye Davalbhakta is Managing Director at Brillio and partners with CXO's to turn AI ambition into enterprise-scale impact across UK and international markets. She has led transformation programs that unlock growth, modernize technology estates, strengthen regulatory resilience, and deliver measurable business outcomes in Banking, Financial Services, and Insurance. She is known for building trusted C-suite partnerships and delivering transformations.

Event Agenda:

5:00 – 6:00 PM Cocktails & Networking

Connect with peers and industry leaders in an informal setting.

6:00 – 6:05 PM Welcome Note

6:05 – 7:00 PM Executive Panel Discussion + Q&A

Harnessing AI to build scalable and intelligent insurance solutions.

7:00 PM Sit-Down Dinner and Continued Conversations

Deeper discussions, connections, and collaboration over dinner.

ADAM For Insurance​

Brillio’s AI Accelerator Platform – Agentic Data and Application Management - accelerates your journey to an agentic enterprise with domain-specific, scalable agents across the insurance value chain

Intelligent Underwriting and Risk Assessment

Unifies customer, claims and fraud data to strengthen risk selection, pricing precision and underwriting consistency.

Policy Servicing Automation

Automates beneficiary and address changes with intelligent verification, reducing manual effort while improving accuracy and auditability.

FNOL Voice AI

Transforms FNOL and triage through always-on, context-aware voice automation designed to respond with speed, accuracy and empathy.

Intelligent Claims Processing

Automates end-to-end claims using OCR and computer vision to assess damage, reduce leakage and accelerate fair settlements.

ADAM Delivering Impact at Enterprise Scale​

20-30% Faster FNOL-to-settlement cycle times

Higher adjuster and underwriter productivity

20-30% Improvement in decision efficiency

Improved loss ratio via smarter triage

15-25% Reduction in claims handling expense

Beyond pilots: Architecting the AI-native insurer

Brillio’s ADAM – AI Accelerator platform gives enterprises ‘the agentic edge’ to accelerate growth and drive operational excellence with domain-driven AI agents.

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